Contents: 1. Acceptance of These Terms · 2. Who We Are; Relationship to Other Agreements · 3. No Attorney-Client Relationship · 4. Eligibility and Jurisdiction · 5. Accounts · 6. The Services; No Legal Advice; No Guarantee of Results · 7. Artificial Intelligence · 8. Prospective-Client Communications and Confidentiality · 9. Your Content · 10. Acceptable Use · 11. Fees and Payments · 12. Intellectual Property · 13. Third-Party Services · 14. Text Messages · 15. Electronic Communications · 16. Disclaimers · 17. Limitation of Liability · 18. Indemnification · 19. Term and Termination · 20. Changes to These Terms · 21. Governing Law and Disputes · 22. General · 23. Contact
These Terms of Use (“Terms”) govern your access to and use of the website at alo.callutku.com (the “Site”), the ALOra Immigration mobile application (the “App”), and the related online services and communications we provide (collectively, the “Platform”). The Platform is operated by Akcok Law Office, A Professional Law Corporation (“the Firm,” “we,” “us,” or “our”), a California professional law corporation with its principal office at 330 Primrose Rd., Ste. 510, Burlingame, CA 94010.
By creating an account, checking the acceptance box, or accessing or using the Platform, you agree to these Terms. If you do not agree to these Terms, do not use the Platform. You must be at least 18 years old to use the Platform.
Our Privacy Policy, available at alo.callutku.com/privacy, describes how we handle your information. Please read it; by using the Platform you acknowledge it.
The Firm is a law firm. The Platform is technology we provide to make it easier to consult us, submit information, and — if we agree to represent you — work with us during your matter.
If you become a client of the Firm, your engagement agreement with the Firm governs the legal services we provide to you. If these Terms conflict with your engagement agreement, the engagement agreement controls as to the legal representation. These Terms continue to govern your use of the Platform as a technology service.
Nothing in these Terms modifies, waives, or limits any duty the Firm or its attorneys owe under applicable law or the rules of professional conduct, including duties of confidentiality, competence, loyalty, and candor.
Using the Platform does not make you a client of the Firm. Downloading the App, creating an account, submitting an inquiry or intake questionnaire, uploading documents, communicating with us through the Platform, or receiving a response from us — including a response that we can or cannot assist you — does not, by itself, create an attorney-client relationship.
An attorney-client relationship with the Firm is formed only when all of the following have occurred: (i) the Firm has presented its services to you based on your situation; (ii) you have chosen to purchase those services; (iii) you have signed the Firm’s attorney-client engagement agreement; (iv) you have paid the attorney’s fees associated with those services as specified in the engagement agreement; and (v) the Firm has agreed to accept you as a client, including after completing its conflict-of-interest review.
The Firm may decline any request for representation for any reason consistent with its professional obligations, including where a conflict of interest exists or the matter falls outside the Firm’s practice.
If we inform you that we cannot assist you, no attorney-client relationship has been formed, we are not your attorneys, and we are not advising you on your matter. Legal deadlines may apply to your situation, and delay can result in the loss of rights. You should promptly consult another licensed attorney.
This section describes how a contractual engagement with the Firm is formed. It does not displace protections that applicable law extends to prospective clients (see Section 8).
The Platform is intended for users located in the United States seeking assistance with matters of U.S. immigration and nationality law, which is federal law. The Firm’s attorneys are licensed in California. The Platform is not intended to constitute the practice of law in any jurisdiction where doing so would be unauthorized. You are responsible for determining whether the Platform is appropriate for your needs.
Creation. Certain features require an account. You agree to provide true, accurate, and complete registration information and to keep it current. Accounts are for one individual; do not create an account on behalf of another person without their authority.
Security. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at privacy@callutku.com of any unauthorized use or suspected security breach. Unauthorized access to your account by others may compromise the confidentiality of your communications; do not share your credentials.
Deletion. You may delete your account at any time in the App under Settings or by contacting us at privacy@callutku.com. Account deletion and the records the Firm retains afterward — including records we are professionally required to keep — are described in Sections 9 and 11 of the Privacy Policy.
General information is not legal advice. Content made available through the Platform outside of a signed engagement — including articles, guides, questionnaire flows, automated responses, and AI-generated outputs — is provided for general informational purposes only. It is not legal advice, may not reflect current legal developments, and is not a substitute for advice from a licensed attorney about your specific circumstances.
Eligibility assessments are preliminary. An indication through the Platform that we may be able to assist you is a preliminary, non-binding assessment based on the information you provided. It is not a promise of representation, a legal opinion, or a prediction of outcome.
No guarantee of results. Every legal matter depends on its own facts. Nothing on the Platform — including descriptions of practice areas or past matters — guarantees or predicts the outcome of any matter. Prior results do not guarantee a similar outcome.
Attorney advertising. Portions of the Platform may constitute attorney advertising under applicable rules of professional conduct. The hiring of a lawyer is an important decision that should not be based solely on information contained in the Platform.
The Platform uses artificial-intelligence tools, including in intake, questionnaire assistance, document analysis, translation, and the Firm’s internal review and evaluation of your inquiry. By using the Platform, you acknowledge and agree that information and documents you submit may be transmitted to and processed by AI technology providers acting on the Firm’s behalf, as described in Section 8 of the Privacy Policy. These providers are bound to act on our instructions, are not permitted to use your information to train their models, and, where the provider offers it, are configured for zero or minimal data retention.
AI outputs used in evaluating or handling your matter are reviewed and approved by the Firm’s attorneys, who retain all professional judgment. The Platform’s AI features do not provide legal advice, and no determination about your matter or eligibility is made by AI alone. AI-generated content may be inaccurate or incomplete; do not rely on it as legal advice.
If you do not want your information processed by AI providers as described here and in the Privacy Policy, do not use the Platform. You may instead contact the Firm directly at privacy@callutku.com to discuss alternative ways to consult us.
If you consult us in good faith about a potential matter through the Platform, the information you share is treated as confidential in accordance with rule 1.18 of the California Rules of Professional Conduct and California Business and Professions Code section 6068(e)(1), even if no attorney-client relationship results. Our confidentiality practices are described in Section 6 of the Privacy Policy.
Please submit sensitive documents and information through the Platform’s secure upload and messaging features rather than by standard email or text message, which are less secure.
This section does not apply to communications that are not made in good faith for the purpose of seeking legal services — for example, submissions made to disqualify the Firm from representing another party.
Your content. “Your Content” means information, documents, messages, images, and other materials you submit through the Platform. As between you and the Firm, you retain your rights in Your Content. You are responsible for the accuracy of what you submit and represent that you have the right to submit it, including any information about other individuals (submit information about others only with their permission or another lawful basis).
Our license. You grant the Firm a non-exclusive, royalty-free, worldwide license to host, store, reproduce, transmit, display, translate, and process Your Content solely as necessary to: operate, maintain, secure, and improve the Platform; evaluate your inquiry and provide legal services; comply with applicable law; and retain records as described in the Privacy Policy. This license includes processing by service providers (including AI providers) acting on our behalf as described in the Privacy Policy. We will not use Your Content to train artificial-intelligence models, and we do not permit our service providers to do so. Communications made in the course of seeking or receiving legal services remain subject to our confidentiality and professional obligations, and nothing in this license waives the attorney-client privilege or work-product protection.
Retention and deletion. We handle retention and deletion of Your Content as described in the Privacy Policy, including the records we are professionally required to keep.
You agree not to: (a) submit content that is unlawful, infringing, defamatory, or that you lack the right to provide; (b) upload viruses, malware, or code intended to damage or interfere with the Platform; (c) attempt to gain unauthorized access to the Platform, other users’ accounts, or connected systems; (d) interfere with or disrupt the Platform or impose an undue burden on its infrastructure; (e) use automated scripts, scrapers, or agents to access the Platform or extract data from it; (f) impersonate any person or misrepresent your identity or authority; (g) use the Platform to harass any person; or (h) use the Platform in bad faith for a purpose other than seeking or receiving legal services — including to create conflicts of interest, to probe the Firm’s systems, or to build a competing product.
We may investigate violations and take appropriate action, including removing content, suspending or terminating accounts under Section 19, and reporting to law enforcement where warranted.
Downloading the App and submitting an inquiry are currently free of charge. Fees for legal services are established exclusively in a signed engagement agreement, not in these Terms. Where the Platform enables payments, they are processed by our payment processor (such as Stripe); we do not store full payment card numbers. All payments for legal services are governed by the applicable engagement agreement, including any refund terms, and by California law governing attorney fees.
Excluding Your Content, the Platform and all materials in it — including software, interfaces, designs, text, workflows, questionnaires, and trademarks — are owned by the Firm or its licensors and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform for your personal, non-commercial use in connection with your relationship with the Firm. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from the Platform except as expressly permitted, and you may not use the Firm’s name or marks without our prior written consent. You may download and retain copies of Your Content and of materials the Platform expressly makes available to you.
If you provide feedback or suggestions about the Platform (excluding any confidential information or communications relating to a legal matter), we may use it without restriction or obligation to you.
The Platform may link to or integrate with third-party websites and services (for example, government portals or payment pages). Those services are governed by their own terms and privacy policies, which we encourage you to review. We are not responsible for third-party services.
If you opt in to text messages: you agree to receive SMS messages from us or our service providers related to your account and matters (and, with your consent, marketing). Message frequency varies. Message and data rates may apply. Reply STOP to stop (we may send one confirmation message) or HELP for help, or contact us at privacy@callutku.com. Carriers are not liable for delayed or undelivered messages.
You consent to receive communications from us electronically — through the Platform, by email, or by push notification — and agree that electronic agreements, notices, disclosures, and signatures satisfy any legal requirement that they be in writing, to the extent permitted by law. Please keep copies of electronic records, including any engagement agreement you sign through the Platform.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE,” AND THE FIRM AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. AI-GENERATED CONTENT MAY BE INACCURATE, INCOMPLETE, OR OUT OF DATE AND IS PROVIDED FOR GENERAL INFORMATIONAL PURPOSES ONLY.
THIS SECTION APPLIES TO THE PLATFORM AS A TECHNOLOGY SERVICE ONLY. IT DOES NOT APPLY TO LEGAL SERVICES PROVIDED UNDER AN ENGAGEMENT AGREEMENT, AND NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY DUTY OR LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW OR THE RULES OF PROFESSIONAL CONDUCT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE FIRM AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA, ARISING FROM OR RELATING TO YOUR USE OF THE PLATFORM AS A TECHNOLOGY SERVICE, AND THE FIRM’S TOTAL LIABILITY FOR SUCH TECHNOLOGY-SERVICE CLAIMS WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (US$100) OR THE AMOUNTS YOU PAID US FOR USE OF THE PLATFORM (EXCLUDING FEES FOR LEGAL SERVICES) IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE.
THIS LIMITATION DOES NOT APPLY TO: LEGAL SERVICES PROVIDED UNDER AN ENGAGEMENT AGREEMENT OR ANY CLAIM ARISING FROM THE ATTORNEY-CLIENT RELATIONSHIP; THE FIRM’S PROFESSIONAL OBLIGATIONS, INCLUDING CONFIDENTIALITY; LIABILITY ARISING FROM THE FIRM’S GROSS NEGLIGENCE, FRAUD, OR WILLFUL MISCONDUCT; OR ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
You agree to indemnify and hold the Firm and its officers, employees, and agents harmless from claims by third parties to the extent arising out of your violation of the Acceptable Use Policy (Section 10) or your infringement of a third party’s rights through content you submit — except to the extent caused by the Firm’s own negligence or misconduct. This section does not apply to any claim relating to legal services or the attorney-client relationship.
These Terms apply while you use the Platform. We may suspend or terminate your access to the Platform for violation of these Terms, for security or legal reasons, or upon closure of your account, subject to our professional obligations to clients — termination of Platform access does not by itself terminate any legal representation, which is governed by your engagement agreement and applicable rules of professional conduct. If your access is terminated, we will provide a reasonable opportunity to obtain copies of Your Content where required, and the Firm’s retention obligations in the Privacy Policy continue to apply. Sections 3, 6, 8, 9 (license, to the extent needed for retained records), 12, and 16–22 survive termination.
We may revise these Terms from time to time. The current version will always be posted on the Platform, with its “Last updated” date. Non-material changes take effect when posted. If we make a material change, we will provide prominent notice — in the App, on the Site, or by email — and the change will take effect no earlier than 30 days after we provide notice, so you have time to review it and, if you wish, stop using the Platform and delete your account before it applies. Your continued use of the Platform after a change takes effect constitutes your acceptance of the revised Terms; where applicable law requires your consent, we will obtain it. Changes to these Terms do not amend any engagement agreement, which may be modified only as provided in that agreement.
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules.
Talk to us first. If you have a dispute with the Firm relating to the Platform, contact us at privacy@callutku.com and we will attempt in good faith to resolve it informally within 30 days.
Platform disputes. Any dispute arising out of these Terms or your use of the Platform as a technology service that is not resolved informally shall be brought exclusively in the state or federal courts located in San Mateo County, California, and you and the Firm consent to their jurisdiction. Either party may bring qualifying claims in small claims court.
Legal-services disputes. Disputes arising out of legal services — including fee disputes — are governed by your engagement agreement and applicable law, including your right to arbitrate fee disputes under California’s Mandatory Fee Arbitration Act (Bus. & Prof. Code, §§ 6200–6206), and are not subject to the paragraph above.
These Terms, together with the Privacy Policy and any engagement agreement, constitute the entire agreement between you and the Firm regarding the Platform. If any provision is held invalid or unenforceable, the remainder continues in effect, and the invalid provision will be enforced to the maximum extent permitted. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a reorganization or transfer of the practice, consistent with the rules of professional conduct. Section headings are for convenience only. “Including” means “including without limitation.”
Akcok Law Office, A Professional Law Corporation 330 Primrose Rd., Ste. 510, Burlingame, CA 94010, United States privacy@callutku.com
